Refund Policy

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Returns
We offer a 30 day money back guarantee. If you are not satisfied with your product, we will refund you the full purchase amount once you have returned the goods to us. The customer is responsible for the cost of returning the product back to us.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To discuss a return, please email us at info@cooperandgracie.co.uk

Refunds (if applicable)
If your refund is approved, you will receive an email notification that your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cooperandgracie.co.uk.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cooperandgracie.co.uk.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping your item(s) back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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